Traveling to Cuba: Everything You Need to Know About the D’VIAJEROS Card for Cuba
If you’re planning to visit Cuba, it’s crucial to familiarize yourself with D’VIAJEROS, the official platform established by the Republic of Cuba to streamline the entry process into the country.
This system not only centralizes traveler information but also simplifies the necessary procedures with immigration, health, and customs services.
KEY TAKEAWAYS
- D'VIAJEROS is an essential tool for ensuring a smooth entry into Cuba.
- This card is issued by the Cuban government and is mandatory for all travelers entering Cuba who are not Cuban citizens.
- This travel document can only be completed within 7 days before entering the country.
- The Cuba eVisa, required for entry, must be included in the D'VIAJEROS form.
- Accurately completing this form will ensure you meet all the legal and health requirements of the country.
What is D'VIAJEROS?
D’VIAJEROS is an online platform that allows travelers entering Cuba to complete a form with their personal, immigration, and health information.
Although it was originally implemented in response to the COVID-19 pandemic, the Cuba D’VIAJEROS travel form has evolved into a critical requirement for all visitors to the island.
Why is Completing D'VIAJEROS Important?
This form is mandatory Cuban government’s form and must be completed within 7 days before your arrival in Cuba.
Once completed, a QR code will be generated, which you must present to your airline and to Cuban authorities upon entering the country.
Starting June 2024, if your nationality allows for the Cuba eVisa, you will also need to include the eVisa code in the D’VIAJEROS form to ensure that the eVisa is correctly linked to your passport, enabling your entry into the country.
Pre-Completion Tips for D'VIAJEROS
- Plan Out Your Time: Completing the form typically takes between 15 and 30 minutes if you have all the necessary information ready. The form will require your passport details, flight information, and accommodation details, among other things. We recommend setting aside 30 minutes to complete the form without interruptions.
- Provide your email address: When completing the D’Viajeros form, it’s essential to include a valid email address. A copy of your completed form will be sent to your inbox. If you forget to enter your email, you won’t receive the form and won’t be able to retrieve it later. This means you’ll need to start the entire process from scratch. If you already used an eVisa code for the original form, that code cannot be reused—and you’ll have to purchase a new one to submit a new D’Viajeros form. Avoid the extra cost and hassle—double-check that your email address is entered correctly before submitting.
- Modifications are Allowed: You can update your D’Viajeros form as many times as needed by using your passport number and the Private Code generated when you complete the form. This Private Code is shown only once on the confirmation screen and will not be sent by email, so it’s crucial that you copy and save it immediately. Without it, you won’t be able to access or modify your form later.
- No Need if you’re traveling by Cruise or Boat: Currently, D’VIAJEROS is not applicable for travelers arriving by cruise or boat, as flight information is required to complete the form. You will need to fill out immigration forms upon arrival in Cuba.
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How to Complete D'VIAJEROS: Step by Step
The process of completing the D’VIAJEROS form is straightforward, but it requires attention to detail. Here are our recommendations on how to fill out the various sections of the form:
1. Access the Platform:
To start, access the D’VIAJEROS platform with an internet connection through this link.
We recommend having your passport information, flight information, and accommodation details in Cuba on hand before starting the form, as this will expedite the process. In the upper right corner, you can set the language to English
2. Creating or Editing a Form:
- First time:If this is your first time using D’VIAJEROS, select “Form Request.”
- Editing an existing form: If you have already completed the form but need to make changes, select “Edit Form”. You can modify the form as many times as necessary, even after the original travel date, as long as you haven’t used the QR code to enter Cuba. The system will ask for the Private Code generated upon submission and passport number to retrieve the data entered, so remember to note down the form number that will appear upon completing the process.
3. Sections of the D'VIAJEROS Form:
The form is divided into four main sections:
3.1 Traveler's General Information:
This section requires a series of fields that are marked mandatory, including:
- Name
- Surname
- Date of Birth in (DD-MM-YYYY) format
- Date of Birth
- Gender
- Citizenship
- Passport Issuing Country
- Passport Number
- Permanent Residence Country
- Email – advisable even if not mandatory.
To save time, we generally recommend not filling out optional fields such as middle name or phone number.
Fields that may cause confusion:
- Permanent Residence Country: This is where you pay your taxes. If you are temporarily studying or living abroad, that is NOT your country of residence.
3.2 Migratory Information:
This section gathers details about your arrival in Cuba. The mandatory fields to complete are:
- Arrival Date
- Flight Number
- Airline
- Point of Entry into Cuba
- Traveler’s Country of Origin
- Purpose of Travel
Fields that often cause confusion:
- Arrival Date: Travelers will notice that the drop-down menu only allows the selection of one of the next seven calendar days. This requirement can be inconvenient as the traveler must remember to fill out this form seven days before traveling. That’s why at EasyTouristCard, we offer all clients who process their Cuba eVisa with us the option to complete the D’VIAJEROS form on their behalf. Our automated system makes this tedious task quick and efficient, avoiding last-minute stress.
- Traveler’s Country of Origin: This refers to the point of departure, not the traveler’s nationality. For example, a German passenger traveling to Cuba from the USA must select USA.
- Purpose of Travel: When completing the D’VIAJEROS form, you’ll see a drop-down menu with eight travel purpose options: family visit, official visit, residence in Cuba, studies, tourism, transshipment, transit, visit, or work. To use the eVisa system, you must select “Tourism”—regardless of your actual travel category. This applies to U.S. citizens as well, even though they must legally travel to Cuba under one of the 12 OFAC-approved categories authorized by the U.S. Department of State. Despite this, the D’VIAJEROS platform requires the selection of “Tourism” to allow entry of your eVisa code.If you haven’t received your electronic visa yet, don’t worry—you can get it quickly and easily through us here.
3.3 Sanitary Information: :
This section, initially intended to manage the health crisis caused by COVID-19, is now used to specify accommodation details during your stay in Cuba. The only mandatory fields in this section are:
- Accommodation (home, hotel, house or room for rent)
- Traveler Address
- Province where you are going
Since the rest of the fields are not mandatory, we recommend not filling them out to speed up the process. Currently, no health tests are required to enter Cuba. However, travelers who wish to do so can complete these fields in the form.
3.4 Customs Information:
The final section of the D’VIAJEROS form pertains to customs information.
You will be asked if you are carrying unaccompanied luggage or if you have anything to declare at customs. Most travelers answer “No” in these two fields. All remaining questions are optional, and most travelers leave them blank to speed up the process.
4. Finalizing and Confirming:
In the next step, you will submit the form, leading to a confirmation screen. We recommend noting down the private code, as it is necessary to edit the form as many times as needed.
This is also a good time to download the PDF and save it on a mobile device or print it. The PDF contains a QR code that you will need to present to the airline to board and upon entry to the country.
If, for any reason, you do not travel to Cuba, you can edit this form later and use your eVisa for a future entry.
Example of a Completed D’Viajeros Form
This image shows a successfully completed D’Viajeros form. Notice the colored stamp and the visa number displayed just below it—both elements must be visible on your form. Make sure your confirmation includes these details before you travel.
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